Machesney Park Auto Repair 61115 | Carz R' Us (815)877-4277 | Light Duty Truck Repair in Machesney Park, IL

reviews

A very satisfied first time customer... Great communication and service performed by Carz R Us! Thanks again Matt ! ! ! stars

John P
Thanks again to the gang at Cars for taking good care of us! Our family was new to the area and looking for a reliable neighborhood car care center when (as luck would have it) one of our vehicle's brakes happened to go out. Matt and his team were diligent, thorough and friendly as they repaired the brakes and inspected the car for any other signs of potential problems. I received consistent feed back and updates on progress while the repairs were being made. I especially appreciated not feeling belittled or talked down to when I had a question about something. The job was completed true to the quoted price and time frame. Upon receiving the vehicle from repairs, Matt was kind enough to take a test drive with us to address any concerns and completed a thorough walk through of the vehicle from stem to stern. The shop was clean, friendly, easy to get to and I was always addressed politely. Five stars from us.Thanks again, guys!!stars

JESSICA H
Everyone that works there is so friendly and know what they are talking about. Went to the community appreciation event and they recognized me. stars

ANONYMOUS
As always the guys did a great job fixing my car. stars

BILL O
The staff at Cars R Us have always been so helpful and friendly. They always get me in without an appointment and with minimal wait times. I feel they are honest with me when it comes to servicing my vehicle.stars

NIKKI W
Very disappointed. I took my car in to have one thing fixed which they did, but for some reason they caused 2 other things to become worse and don't seem to care about fixing their mistakes.stars

BOB D
Very professional and friendly. These guys are honest and upfront about everything.stars

ERICA B

 

 
Wiper blades - The wrong size blades were installed. The problem hopefully corrected after a return visit which was done quickly. stars

JOE FREDERICK
Awesome customer service!stars

LISA C
Matt, Ray, and everyone that works at Carz R Us have been nothing less than wonderful! They have always been honest with me - never talking me into work I didn't need, or charging me inflated prices. Their personal kindness is priceless! I am a single mother of 3 three teenagers - so it is extremely nice to know that I can trust them, and they are always there to help!stars

KARA D
They are very friendly and professional. I am very happy with their work and they dont push u to do all of the work at once.stars

JODI W
We have 3 Ford Rangers in our family. Been going to Cars R Us for about 8 years. We appreciate there honesty and the family feeling every time we have to see them. I have referred them often and each time they have been pleased with the service recieved. Cars R Us is our mechanics and trust them and would not go any where else.stars

TERESA C
I didn't actually come there for the service appointment, my daughter did.stars

SANDY W
Clean, well ran shop. Communication was great. Good, solid workstars

CARLOS C
I brought a car in to get serviced. needed a few things and asked that it be looked over for future repairs.stars

DAN S
The guys are all really nice. The service was fast, and they have fair prices. I would go back anytime I need service on another vehicle. A really like the look inside the lobby. They have children's drawings on the walls, and a beautiful fish tank. This shows me they are involved, and care about their community. Thanks for providing me the opportunity to find an honest, family run shop in the area!!stars

RANDI F
Great service, on schedule and as promised. As always!stars

ANONYMOUS
 
Always very friendly and they always do a wonderful job on my vehicles 🙂 stars

JENNIFER C
Always available to take care of my car! stars

ANONYMOUS
Excellent service. Friendly, helpful, and professional staff.stars

ALEXA B
As always, Matt and Ryan were PHENOMENAL at taking care of our needs and keeping our vehicles on the road!stars

RACHEL W
Everyone at Carz R Us was very helpful and professional! 🙂 stars

LINDSEY D
They fixed my tire at the end of the day with very little notice.

JEFF B
Great services as always. stars

ANONYMOUS
Did a great job. Inspected my car after oil change and told me what needed to be done and always gets me in within a couple days of me calling for my oil change. stars

GEORGE C
poor job on 07 cadillac had to remind teck to check spare tire. what else was not done?????stars

RICHARD G
We have had our vehicles serviced and repaired by Carz R Us from the time they first opened for business in 2009 and have been very satisfied with the results. Their helpfulness, courtesy and (most important), honesty, explain their success! GOOD JOB GUYS!!!stars

JIM & ARYLLIS F

 
Great service and reasonable price. Thanks!!!stars

JASON H
Always courteous and they know me when I walk in. Good suggestions given and they are not pushy about fixing things that my husband can dostars

JONI M
Great service as always!stars

ANONYMOUS
Truck was in for the check engine light being on. Since I am not going to replace the truck anytime soon we did the suggested fluid preventive maintenance. I thought I needed brakes up front, but was told they are not ready to be replaced yet and it would be a premature spending of money. During this they noted some issues with the front struts and tie rods. They assured me this is not a safety issue at this time and provided me with a quote for the future repairs to help me plan my budget. Matt and Ray are concerned about the safety of your vehicle and your budget. I feel they will not steer you wrong...ok bad vehicular pun - couldn't resist....stars

TODD & VICKI E
The service was great. I particularly love the fact that they pick my truck up and return it to me while I'm at work!stars

ALLISON J
Great service on vehicle, even better commitment to the schools and local community. Nothing but positives from multiple experiences with carz r us.stars

TAYLOR S
They always inform me if there is anything going on with my vehicle. If, I make an appointment they are always on time. I would highly recommend Carz R Us to a friend.stars

ANONYMOUS
It would have been nice to honor the appointment time.stars

ANONYMOUS
Staff is super nicestars

ANONYMOUS
I love the fact that they pick my vehicle up at work, change my oil for me and then they return my vehicle upon completion.stars

ALLISON J

 
Wonderful experience and very knowledgeable from the front desk to the garage. I would highly recommend Carz R Us!!! They treat everyone with respect and are truly dedicated to fixing your car. With no doubt the best automotive center around.stars

BARB Y
We have been taking our cars to Carz-R-Us for oil changes, repairs, and general servicing for about the last three years. During that time Carz-R-Us has surpassed their mission statement! They have truly done excellent work and have been consistently on top of their customer service every time!stars

DAN D
Minimal wait time. Staff is always friendly & courteous upon arrival. Informative on what needs to be fixed before beginning any task on my vehicle. Open & honest. I have referred and will continue to refer to this nice, neighborhood shop. Keep up the good work!stars

ANONYMOUS
They really make getting your car repairs a pleasant and easy experience. stars

PETER N
Thanks a bunch to all of you. My husband has frequented your facility 🙂 and it was my 1st time about a month ago. I was so very happy with the information and integrity of all of you. I had just had my tire rim repaired and very nervous to drive it so thank you for putting my mind at ease and my tire rim is holding up just fine thanks to you. Sorry missed you customer appreciation day. Hopefully next yearstars

BRAD & JENNIFER D
Excellent service & treatment of customers!stars

ANONYMOUS
The truck was in for a few items needing attention. 1 of them called for a repair that by the books was a 6 hour process. The mechanics were able to do the repair in 3 hours. They could have told me the repair took the 6 hours and billed me as such and I would never have known. They billed me the 3 hours and informed me of the cost savings. They also called and informed me I could wait on another item as it was not a safety issue and would be a premature spending of my money. I appreciate their honesty, integrity, the concern for my safety, and the way they consider my budget when they are taking care of my vehicles.stars

TODD & VICKI E
Great team of guys. Always looking out for your best interests. Matt and Ray are very professional with their knowledge and workmanship.stars

ANONYMOUS
I use Carz R Us for my personal vehicles and our business vehicles. Have always been pleased with the work and quick response to getting us in and getting the work done at cost they quote.stars

DENNIS D
After spending $1300 to fix our Nissan Murano we still had the same problems later. $900 to fix brakes and rotars? At the time they were building a new shop. Coincidence that we felt we were way overcharged in the end. Every phone call we got was to rack up our bill even more. I don't trust their evaluation and I have never been back.stars

JERRY G