New Customers

Welcome to the Carz R Us Family

Carz R Us is the area’s premier automotive care facility, conveniently located in the heart of Machesney Park, Illinois on the southwest corner of Rte. 173 and Rte. 251. Our experienced team of ASE certified technicians and knowledgeable staff provide the industry’s best client care experience, proudly servicing most makes and models at our beautiful state-of-the-art, 10-bay facility. We are your local, family owned and operated alternative to the dealer.

Our popular maintenance and repair services include: brakes, steering and suspension, cooling system, transmission, A/C repairs and much more. Experience the Carz R Us difference for your next vehicle maintenance or repair service – you’ll receive a complimentary digital vehicle health inspection and peace of mind knowing that you and your family are in good hands.

This page includes additional information about the Carz R Us approach to vehicle maintenance and repair.

New Customer Welcome Page

About Us
Vehicle Pick-up Brochure
Maintenance Relationship Questionnaire
Digital Vehicle Health Inspection Information
Sample Digital Inspection
½ Price Oil Change Coupon (see service advisor to receive this)

We look forward to serving you and your family with the highest level of service and respect. If you have questions about this welcome packet, please contact us. No question is too small.

Sincerely,

Matt Aukes
Owner of Carz R Us
Machesney Park, Illinois

About Us

Our Team
Carz R Us was established in 2009 and is a family-owned business. Our amazing team of experienced ASE certified technicians, knowledgeable service advisors and friendly operations staff will make you feel right at home. Every team member plays a vital role in creating an outstanding client experience.

Our Facility
Carz R Us is located at the southwest corner of 173 and 251 in Machesney Park. The beautiful 10-bay automotive facility features state-of-the-art equipment and a family-friendly waiting area. Clients are encouraged to take advantage of our complimentary wi-fi service, relax while gazing at our clean aquarium and enjoy our comfortable couch and seating area.

Our Community
Carz R Us is dedicated to serving the community through a number of civic-minded programs and activities. Through its school loyalty programs, Carz R’ Us has donated more than $30,000 to area schools. The organization is committed to supporting non-profit organizations and local businesses including the Harlem and Hononegah Schools, Rock House Kids, Northern Illinois Food Bank, and Susan G. Komen Breast Cancer Foundation to name a few.

Our Services
Carz R Us services most vehicle makes and models, including diesel and hybrids. As a comprehensive automotive maintenance and repair shop, we’ll tackle any job large or small. Review our website to learn more about our most popular maintenance and repair services. We also sell quality pre-owned vehicles and can help you find a reliable, cost-effective vehicle.

Our Vision & Mission
Carz R Us is an automotive center that strives to create legendary service every time you visit us. We utilize modern technology, provide transparency, professionalism, and an educational approach to all your vehicle needs. Our staff will assist you to create a more predictable budget, minimize emergencies and lower your overall vehicle cost of ownership. Never feel sold at Carz R Us, where automotive repair is our profession, but taking care of people is our passion.

Vehicle Pick Up Service

Digital Vehicle Health Inspection

Carz R Us performs a digital vehicle health inspection with any performed service, complimentary to you as our client. This comprehensive inspection will give you an outline of the services your vehicle requires now, and those you should anticipate and budget for down the road. How you proceed is up to you!

Why Perform a Digital Health Inspection?
This state-of-the-art inspection is like a “check-up” for your vehicle and provides visual information about the condition of your vehicle’s most vital components. The inspection, using photos and videos, allows you to see what your vehicle requires rather than someone telling you. It shows you exactly where your vehicle requires attention, and a priority order for the repairs and maintenance. With this valuable insight, you’ll leave our shop with a detailed action plan that will keep you and your wallet happy.

Understanding My Digital Health Inspection
The digital health inspection report includes results from four distinct categories. These include a vehicle walk around, inside the car, under the hood and under the car, performed by one of our ASE technicians. The report is organized into three categories: red, yellow and green, and includes photos, videos and a detailed observation of each area. See our sample digital inspection for what components are inspected in each category.

Good

When you have a clear understanding of your vehicle’s needs, you can prioritize and budget appropriately. We’ll walk you through your inspection results and our recommendations, but we’ll never pressure you to have a service performed. When you proceed with repairs it is entirely up to you. Our goal is to inform, educate and ultimately keep you and your passengers safe. However, if it is a safety issue we will make sure we communicate this to you and make it the highest priority.

Needs Future Attention

Examples of future needs would be brake pads that are between 20-30% (recommend replacement is 10-15%), shocks or struts that are close to age or mileage-based replacement, timing belt or tune-ups that are close to mileage based, etc. The goal of the future attention is to help create a budget, allowing our clients to prevent a lot of repairs by replacing components before they fail.

Needs Immediate Attention

Examples of immediate repairs are loose steering and/or suspension components (ball joints, tie rods, etc.), brakes that are metal to metal, coolant leaks, etc. The goal of the immediate attention area is to provide you with visual evidence of the needs, so you can see what we are recommending, why we are recommending it and why it is an immediate need. Our goal is to create transparency through this inspection. It is not our goal to sell you something, but rather for you to make an informed decision as to why it is beneficial to have a service performed.

We provide pricing on our inspections, so you have time to evaluate and fit the recommendations into your budget. Our categories of safety, recommended repairs, and recommended maintenance will assist you in prioritizing your vehicles’ needs. If you would like more information about a Carz R Us complimentary digital vehicle health inspection, preventative maintenance plans, or if you have any questions please contact us.